The Power of Nice
Nice Blog

What do today’s top MBA recruits have in common?  They’re nice.

If asked to name the most sought after skills of the nation’s most elite business school graduates perhaps you wouldn’t put “Nice ”at the top of the list. But guess what? It seems that the “Nice” movement has begun to permeate even the hard core, ivy–covered lecture halls of such hallowed MBA grounds as Harvard, Dartmouth and the University of Michigan. Corporate recruiters from the tippy–top of the Fortune 500 are now saying, “Send us your nicest students.” Goodness, have times changed.

I often refer to myself as a “Recovering MBA.” When I got my degree back in the 1980’s we were taught to be analytical, rational and methodical.  We were told “numbers are your friends” and not to let our emotions cloud the facts presented by research. Management strategy and techniques were based on the military–inspired “command and control” model. At best, “people skills” were reserved for the relatively less prestigious career paths like Sales or the softer, stereotypically female disciplines like Corporate Communications and Human Resources.

But an article in last week’s Wall Street Journal, a bastion of the business establishment if ever there was one, turns those old conventions upside–down. In a survey sponsored by the publication, corporate recruiters were asked what attributes are most important to them when they consider a candidate. And guess what? The top three answers are not how to read a spreadsheet. They are about knowing and feeling how to get along with others. 

“Communication and Interpersonal Skills” – 89%
“Ability to work well within a team” – 86.9%
“Personal Ethics and Integrity” – 86.2% won out over “Strategic Thinking” – 67.1%
“Likelihood of Recruiting ‘stars’,” – 64.9%
and even the value of “Prior work experience” – 35.7%.

And since that’s what recruiters are looking for in a candidate, you can bet your bottom–line dollar that every B-school in the country is now going to put classes with titles like “Teamwork 101” at the top of the curriculum.

It gives an MBA like me a very belated, warm and fuzzy sense of gratification to know that the intuitive sense Linda and I have always had about what really helps you rise to the top is not only being formally recognized but will become the standard of what constitutes excellence in business education. Even more important as today’s graduates move up the corporate ladder, these “nice ”skills will be the qualities that define the leaders of tomorrow. 

Perhaps MBA should no longer stand for Master of Business Administration but Master of BETTER ATTITUDE instead.

Posted by Robin Koval on 09/27 at 02:04 PM

Comments

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What a great book title! And the description for it seems so interesting.
When I graduated from my MBA and got my first jobs, I was told by more senior people (without an MBA!) that all MBAs were SOBs. They were too tough, had no empathy, etc. That stunned me as I’ve always paid particular attention to my attitude and the way I treated people.
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I will add your blog to my site!
I can’t wait to read it!

Posted by Guy-Renaud Kirouac  on  09/28  at  08:13 PM

 

I cannot wait to read this book!  I was raised, and still live daily, by the old golden rule.. “Do unto others as you would have others do unto you”.  That SHOULD be the premise for living for EVERYONE to begin with.  It’s not rocket science. 

15 years ago I started in the travel industry.  What a great industry to be in because people tend to ALWAYS be nice. I will never forget how one time my travel agent was calliing an airline… the airline rep answered the phone, and gave her name as they always do, and my Travel Agent (who did not know this person on the other end of the phone) said “Hi Susie, this is Dan from ___ Travel, how are you?... Great, I need to check availability....etc”:  I asked him when he got off the phone, “did you know her?”... he said ‘no, it’s just the way we talk to one another”.  Ever since then, I thought WHAT A GREAT BUSINESS and a great way to treat people.  (It was 1986 and I was in college at the time).

Needless to say, I was got into the Travel/Cruise Line industry (sales) for the past 15 years.  This year I started my own business, still working with Travel Agents, but I’ve created a new product for them to offer their clients.  Obviously I want to grow by base, and of course, NICE is my #1 philosophy.  Of course you need a great product, competitive pricing, etc, but you won’t get a client to even TALK to you if you aren’t nice to them.

I saw your interview with ABC news.  I thought I was the ONLY person who answered every email!  I think I need to add something about ‘The Power of Nice” to my email signature..... hmmmm.... can we work out a deal here??  Be nice!  If people know someone is nice and it goes out with EVERY EMAIL they send, wow.. think of what a revolution this could be.  Treat people the way YOU would want to be treated.  I’d LOVE to meet you ladies someday!  Nice people ought to stick togeher!!

Posted by digitalguy  on  10/01  at  08:54 AM

 

WOW!  You added a link to our website.  How nice is that?  Well, I added YOURS to my email signature also!  Mean people suck, nice people Rule!! LOL

Posted by digitalguy  on  10/01  at  09:15 AM

 



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